Frequently Asked Questions

Where can I register?

Registration for all of our programs is done through PowerUp. Parents/guardians can create an account and add their children as players. Once added, PowerUp will automatically filter programs available for you or your child.

If you have difficulty setting up your account, refer to the PowerUp Guide here.

Can I get a refund?

All requests to have a participant withdraw from a program must be made in writing clearly stating the participant’s name, age, current program that they are registered with and the reason for the withdrawal. All written requests must be emailed to the general manager at gm@newmarketsoccer.com.  

More information about our refund policy can be found here.

Where can I find information about available programs?

Please visit the Program Summary page here to learn more about our recreational programs. Once you determine which program you are interested in, you can find more information about the current season through the other recreational tabs.

Where can I see the schedule for the season?

The general schedule for all programs will be available on our website to help with coordinating activities. The schedule specific to you will be shared on PowerUp two weeks before the program start date. Schedules can be viewed on PowerUp under ‘Family Calendar’. The schedule will show field location, start time and the team you will be playing against.

What equipment do i need to play?

Players must wear shinpads and appropriate footwear when playing. Soccer cleats are preferred however, players may use running shoes if they do not have cleats.

Can i submit a friend request? What about a coach request?

To submit a friend request, both parents/guardians must complete one friend request form (please read through the instructions on the form). While we do our best to ensure all requests are accommodated, no friend requests are guaranteed. The form can be accessed here.

Players cannot make coach requests. Additionally, coaches cannot request specific players for their team, besides family members.

These rules are in place to ensure our recreational leagues remain as balanced as possible.

How do i volunteer to coach?

All our volunteer coaches are required to fill out our volunteer application form which can be found on PowerUp. After completing the form, send an email to admin@newmarketsoccer.com and let her know that you are interested in coaching! Parents will automatically be assigned to coach their child’s team. If you do not have a child registered in a program, please indicate the age group and gender you feel comfortable coaching so that we can guide your next steps.

will my team have a coach?

Our House League Programs are built off volunteer coaches, who are usually parents or siblings of players on the team. Our coaches lead the sessions each week, keep the players engaged, and most of all, encourage everyone to have fun! Unfortunately, we aren’t always able to assign a coach to each team. As per our club policy and registration waivers, any team left without a coach will be assigned a parent rotation to follow during the season. Parent rotation schedules are created to split the responsibility evenly among parents.

can my child play in an age older/younger group?

We recommend that players stay within their designated age group, however, we understand that some players will feel they need to be placed with an older or younger group. If this is the case, please reach out to admin@newmarketsoccer.com and explain why the player should be moved. Before any changes are made, we require that one of our staff members assesses the player to determine their skill level. Assessments will only be done for players who are currently registered in an ongoing program and can take up to 2-4 weeks to occur.  

If there is a decision made to change the division in which the player is registered in, the change may not be made until the next season depending on availability. If a program sells out, the change will not be made.  

what is a 'pick-up' division?

In divisions where we do not have enough registrants to field 4 teams, we will often run a pick-up division. The players will show up and be divided randomly into different teams each week to play games by the coaches on-site. This is offered to ensure all our players are still given the opportunity to enjoy soccer and make friends in the process!

How is Programming Affected by Holidays?

We avoid scheduling sessions on holidays and long weekends. Any changes to the regular schedule will be noted and reflected in your PowerUp schedule.

How is programming affected by field closure or inclement weather?

Indoor Games/Session Cancellations

  1. All games/sessions will be played as scheduled unless:
  2. The Newmarket Soccer Centre indoor facility has been closed by the Newmarket Soccer Club.
  3. The Game Official calls the game/session due to discipline or unforeseen circumstances.
  4. If games/sessions are cancelled and when possible, the Club will send an email to affected players or post a message on the Club’s website by 4:00 pm for weeknight events. If emails are sent, they will be sent via the PowerUp mass emailer tool to the email used for player registration.
  5. If games/sessions are cancelled and when possible, the Club will send an email to affected players or post a message on the Club’s website by 4:00 pm on Friday for a Saturday event and by 4:00pm Saturday for a Sunday event. If emails are sent, they will be sent via the PowerUp mass emailer tool to the email used for player registration.
  6. It is the Parent's/Guardians/Players responsibility to determine if they wish to travel to the game/session location in relation to the weather conditions. Should a Parent/Guardian/Player decide not to travel to the game/session while the facility remains open a refund/credit/pro-rate will not be issued.
  7. Please note that indoor games/sessions cannot be rescheduled due to lack of facility space. In the event that the Newmarket Soccer Club decides to close the facility due to weather conditions, credit for the missed session will be applied to the affected player's account. Credits will remain active for 12 months after being issued and cannot be transferred to a different account.
  8. In the event that no posting is on the website, all players are asked to attend the game/session.

Outdoor Games/Session Cancellation

In the case of a field closure by the Town of Newmarket, an email will be sent out by 4:30pm at the latest. You can also check our website and social media pages where we will also update this information. If you’re still unsure, you can call our office at 905-836-8761.

Alternatively, you can contact the Town of Newmarket field status hotline at 1-877-PLAY (7529)-936. This hotline is updated at 3:30pm every day, be sure to check after that time for accurate information.

*Only Newmarket Soccer Staff and Match Officials may cancel/discontinue a session/game once it has begun.

  1. All games/sessions will be played as scheduled unless:
  2. The Town of Newmarket deems fields unsafe to play in and closes all town permitted fields.
  3. The Game Official calls the game/session due to weather (based on Canada Soccer's Lightning Policy), discipline, and/or unforeseen circumstances.
  4. If games/sessions are cancelled and when possible, the Club will send an email to affected players or post a message on the Club’s website by 4:00 pm for weeknight events. If emails are sent, they will be sent via the PowerUp mass emailer tool to the email used for player registration.
  5. If games/sessions are cancelled and when possible, the Club will send an email to affected players or post a message on the Club’s website by 4:00 pm on Friday for a Saturday event and by 4:00pm Saturday for a Sunday event. If emails are sent, they will be sent via the PowerUp mass emailer tool to the email used for player registration.
  6. It is the Parent's/Guardians/Players responsibility to determine if they wish to travel to the game/session location in relation to the weather conditions. Should a Parent/Guardian/Player decide not to travel to the game/session while the fields remain open a refund/credit/pro-rate will not be issued.
  7. In the event that the Town of Newmarket decides to close the fields due to weather conditions, the Newmarket Soccer Club will attempt to reschedule the session/game. Please note rescheduled sessions may take place on a different night from your regularly scheduled programming. In the event that the game/session cannot be rescheduled no credit will be issued.
  8. In the event that no posting is on the website, all players are asked to attend the game/session.

if competition is lopsided, will teams be rebalanced?

Recreational teams are built with careful consideration based on gender, year of birth, player rating from previous seasons, and balanced number of players per team.

Mid-season rebalancing will not occur. We encourage coaches to put our Fair Play Rule found in our House League Policies in place if a game becomes lopsided.

what is a problem occurs with a coach, player, parent or match official on the field?

We hope that no conflicts occur at any of our sessions, however, sometimes issues can arise. If any conflicts do arise, please notify the office in writing as soon as possible. It is often best to wait at least 24 hours before filing a complaint so that cooler heads prevail. Emails can be sent to admin@newmarketsoccer.com.