Refund Policy
All requests to have a participant withdraw from a program must be made in writing clearly stating the participants name, age and current team registered with and the reason for the withdrawal. All written requests must be emailed to the General Manager at gm@newmarketsoccer.com.
Withdrawal and refund/credit/pro-rate requests will not be handled over the phone, in person or by any other means.
Situation | Description | Details | Refund/Credit/Pro-rate Information |
|---|---|---|---|
#1 | Refund/credit/pro-rate request received prior to the start of the program (excluding Club endorsed camps, clinics, or courses; please refer to situation 8) | Email sent and received by the General Manager at gm@newmarketsoccer.com prior to the start of the program date. | Receive refund less $50.00 administration fee. |
#2 | Refund/credit/pro-rate request received after the start of the program. | Email sent and received by the General Manager at gm@newmarketsoccer.com after the program has started and within 24 hours after the second scheduled session date of the program. | Receive refund less $50.00 administration fee and a pro-rated deduction based on the number of sessions into the program. |
#3 | Refund/credit/pro-rate request Refund request received after the second week of program. | Email sent and received by the General Manager at gm@newmarketsoccer.com is received later than 24 hours after the second session of the program. | No refund/credit/pro-rate will be issued. |
#4 | Program is cancelled | Program is shut down due to Government Notification. | A refund/credit or pro-rate will be issued. |
#5 | Participant is removed from the program by the Club. | A participant is removed from the program by the Club due to discipline, breach of Club Policies or other issues. | No refund/credit/pro-rate will be issued. |
#6 | Participant can no longer attend due to physical injury supported with a physicians note within 4 weeks of the injury occurrence. | Email sent to the General Manager at gm@newmarketsoccer.com. A Physician's note must accompany the requested dated within 4 weeks of the injury occurance for a refund/credit/pro-rate to be considered. | A pro-rated refund for any sessions remaining as of the date of the refund request is sent to the General Manager accompanied by a Physician's note. |
#7 | Participant can no longer attend due to participants family is transferred to another City, Province or Country (proof of transfer is required). | Email sent to the General Manager at gm@newmarketsoccer.com. A proof of transfer is required for a refund/credit/pro-rate to be considered. | A pro-rated refund for any sessions remaining as of the date of the refund request is sent to the General Manager accompanied by a proof of transfer will be considered. |
#8 | Participant removes themselves from a scheduled Club endorsed Camps, Clinics, or Courses (including Coaching Course) within 14 days of the start date of the Club Camp, Clinic or Course. | Email sent to the General Manager at gm@newmarketsoccer.com requesting a refund/credit/pro-rate as participant wants to be removed from the Club Camp, Clinic or Course. | A refund/credit/pro-rate will be only be issued provided the participant is either falling within situation 6 (physical injury with physicians note) or situation 7 (transfer of family to another City, Province or Country with proof of transfer). Otherwise, no refund/credit or pro-rate will be issued. |
Newmarket Soccer Club Refund/Credit/Pro-Rate Policy
POLICY STATEMENT
- All refunds/credits/pro-rating and their respective amounts are at the sole discretion of the Club.
- This policy applies to registration fees paid directly to Newmarket Soccer Club (NSC) either online or in person.
- The principle behind NSC’s refunds/credits/pro-rating policy is to allow a reasonable period of time following registration for parents/players to withdraw, while still safeguarding the long-term financial stability of the Club.
- NSC commits to program expenditures once registration numbers are determined. These expenses are not recoverable to the Club if/when a member withdraws.
- All refunds/credits/pro-rating requests must be submitted via email to gm@newmarketsoccer.com with a clear title and explanation of the request. Outlined in the request must be the players full name, age group/division and program type. Please allow 4-6 weeks for refunds/credits/pro-rating to be processed.
- All approved refunds/credits/pro-rating will be charged a $50.00 administrative fee.
- NSC shall not be responsible for any monies paid to a team, team coach or team official and NSC shall not entertain requests for any such refunds/credits/pro-rating.
- NSC shall not be responsible for any monies raised and collected by teams through sponsorship or fundraising efforts and shall not entertain requests for any such refunds/credits/pro-rating.
NOTE:
All credits will be valid for 12 MONTHS FROM THE DATE OF ISSUE. AFTER THE 12 MONTH PERIOD, ALL CREDITS WILL EXPIRE AND YOU WILL NO LONGER BE ABLE TO PUT THEM TOWARDS PURCHASES / PROGRAMMING FEES.
